The Effects of Remote Instructions, Rehearsal, and Feedback on Preference Assessment Implementation

ABSTRACT

The use of telehealth has seen recent growth due to the coronavirus disease, resulting in large-scale service delivery changes, which may also necessitate a shift in staff training and performance management procedures. One effective in-vivo procedure is the delivery of performance feedback. There are many characteristics that affect the efficacy of performance feedback (e.g., immediacy). Thus, it may be important to understand how remote technology also affects performance feedback. We evaluated the effects of remote feedback on the accuracy of preference assessment implementation using telehealth-based coaching with three individuals following a history of written instructions and remote rehearsal. Remote feedback was effective for all three participants. Additionally, skills maintained at high levels 1-week post-training and occurred in the presence of a novel confederate and novel stimuli for two of the three participants.

KEYWORDS:

• Remote feedback
• stimulus preference assessment
• staff skill acquisition

Acknowledgments

We would like to thank Drs. Florence DiGennaro Reed and James Carr for their comments on a previous version of this manuscript.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Ethical approval

All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards. The University of Kansas’ Human Research Protection Program approved all procedures (i.e., IRB ID: STUDY00145636).

Supplementary material

Supplemental data for this article can be accessed online at https://doi.org/10.1080/01608061.2022.2078455