Reforming Government Agencies Internationally: Is There a Role for the Balanced Scorecard?

Abstract

According to its proponents, the Balanced Scorecard has the ability to improve performance and enhance accountability. After discussing domestic and foreign use of the Balanced Scorecard in government agencies in developed countries, this article explores the applicability of the model to government organizations in developing countries. Although an advanced method such as the BSC may be able to facilitate improvement, implementation of the method by countries facing so many concurrent challenges would be difficult due to a lack of resources, politicization of public administration, and corruption.

Keywords:

• Balanced Scorecard
• public agencies
• development
• organizational development

Acknowledgments

We would like to thank Dr. William Turk for his helpful comments and constructive insights at the initial stages of the project.

Notes

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