Knowledge Sharing in Public Organizations: The Roles of Servant Leadership and Organizational Citizenship Behavior

ABSTRACT

Employees share their knowledge when they have motivation to go beyond their job descriptions. Organizational citizenship behavior (OCB) under servant leadership can be such a motivation in employees. The primary research purpose is hence to assess how servant leadership influences OCB, then contributing to knowledge sharing among employees in public organizations. This research also seeks an insight into the moderating mechanism of entrepreneurial orientation (EO) for the OCB-knowledge sharing relationship. The research model was tested on the data from 562 employees and 197 department managers in public organizations of electricity, telephone, and water industries in Vietnam context. The data analysis provided evidence for the mediating role of OCB for the positive association between servant leadership and knowledge sharing. EO was also found to play an enhancing effect on the OCB-knowledge sharing linkage.

Keywords:

• entrepreneurial orientation
• knowledge sharing
• organizational citizenship behavior
• servant leadership
• Vietnam

Additional information

Notes on contributors

Luu Trong Tuan

Luu Trong Tuan is currently a Business Administration (BA) lecturer at School of Government, University of Economics, Ho Chi Minh City, Vietnam. He received his medical doctor degree from University of Medicine, Ho Chi Minh City, Vietnam, master degree from Victoria University, Australia and PhD degree in management from Asian Institute of Technology (AIT), Thailand. His research interests include organizational behavior, performance management, business ethics, and healthcare management. He has published innumerous journals such as Personnel Review, Management Decision, International Journal of Shipping and Transport Logistics, Journal of Organizational Change Management, Knowledge Management Research & Practice, and Service Business.