Computer Self-Efficacy and e-Government Service Adoption: The Moderating Role of Age as a Demographic Factor

ABSTRACT

This article investigated the moderating role of age on the positive relationship between computer self-efficacy (CSE) and intention to use e-government services.The Technology Acceptance Model was used as the theoretical framework for this study while the data was analyzed with SPSS. The results showed that age as a demographic factor was significant and positively moderates the impact of CSE on the intention to use e-government services. Also, CSE was a significant predictor of the intention to use but age does not have a direct significant impact on the intention to use. The implications of these findings are discussed.

KEYWORDS:

• Computer self-efficacy
• e-government
• e-government services
• age as demographic factor
• Technology Acceptance Model (TAM)