Technostress and Commitment to Change: The Moderating Role of Internal Communication

ABSTRACT

The objective of this study is to examine the predicting role of technostress, on commitment to change. Further, this study assesses the moderating role of internal communication in the technostress and commitment to change relationship. A total of 225 administrative employees in public higher education institutions in the Northern Region of Peninsular Malaysia participated in the study. The findings indicated that techno-invasion and techno-insecurity were negatively associated to commitment to change, while techno-uncertainty was positively related to commitment to change. Internal communication was found to moderate the relationship between techno-uncertainty and commitment to change. Theoretical and practical ramifications are highlighted.

KEYWORDS:

• Technostress
• commitment to change
• internal communication
• public higher education institutions
• Malaysia

Disclosure statement

No potential conflict of interest was reported by the author(s).