Knowledge Management Issues in India: A Public Sector Perspective

ABSTRACT

This study presents a new body of empirical evidence supporting knowledge management initiatives from the public sector, in the context of India. The Study examines the impact of KM on public administration. The findings represent the opinions of public servants representing 450 valid responses in a survey conducted at Bangalore. Smart-PLS and Amos statistical tools were employed to estimate a partial least square based on the SEM technique. The results suggest that organizational learning, knowledge sharing, innovation, social identification, and technology infrastructure are strong determinants of KM initiatives and could enhance individual and organizational performance. By extension, the study highlights the relevance of KM in management sciences, human resource, strategic management, leadership, organizational culture, and behavior. Nonetheless, the study variables satisfactorily explained KM at a higher reliability. However, organizational learning and knowledge sharing could be improved to address the increasing knowledge inequality in the public sector.

KEYWORDS:

• Knowledge sharing
• innovation
• creativity
• social capital theory
• organizational learning

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

This work was supported by the National Natural Science Foundation of China [7137108].