Human resource management: The missing link

Abstract

The complexity of the personnel performance appraisal process prompts the authors to label it the “missing link” in human resource management. Three major purposes or uses of appraisals are identified--motivation, information and development. In addition, four key factors are examined which influence the success of appraisals: (1) the timing of them; (2) the selection of the evaluator; ( 3 ) the variables used for evaluation; and (4) the appraisal technique used. Seven techniques are analyzed and shown to be different in their optimum uses. Addit- ional pitfalls are identified, based upon a thorough literature search, which are categorized into three separate categories: instrumental, evaluator and environmental pitfalls. The problems with the processes and techniques of employee performance appraisals are then examined in the light of the implications they raise for basic societal values such as the merit system, productivity and bureaucratic responsibility. Without drastic revision, the utility of appraisals is subject to challenge. Thus, this important technique of personnel administration threatens to remain the “missing link” in human resource management.