Collaborating to Reduce Content Gaps in Discovery: What Publishers, Discovery Service Providers, and Libraries Can Do to Close the Gaps

Abstract

IEEE has partnered with discovery service providers and libraries to improve content-related processes and workflows to aid better discoverability and ultimately usage. IEEE has been working with four major discovery service providers to identify content gaps between the IEEE Xplore platform, discovery service indexes, and select library discovery service interfaces. This study will illustrate content gaps, causes, and how IEEE, discovery service providers, and libraries are collaborating to reduce these gaps and adopt best practices for feeding, ingesting, and exposing publisher content in discovery services.

KEYWORDS:

• webscale discovery services
• library discovery services
• publisher-vendor collaborations
• content gaps in discovery services
• discovery service best practices

Notes

1. 1.IEEE is conducting a related project, to reach out to libraries and inform them how to audit and correct their discovery service and link resolver configurations. Initial results show that corrections in configurations significantly increase the numbers of IEEE records in their discovery service implementations and thus significantly improve the discoverability, visibility, and accessibility of IEEE content. A systematic comparison will be the subject of a separate article.