Evaluating Consumers' Satisfaction with Housing: An Application of a Systems Approach

Abstract

This study develops a research method of assessing people's satisfaction with housing. Instead of the old approaches which consider in fragmented ways the characteristics of the dwelling, or the neighborhood, or the social environment, the author proposes a systems approach in which various interdependent factors are studied in relation to one another. Using the techniques developed, the relative satisfaction of tenants in public housing projects in certain areas of Canada is identified, analyzed, and discussed.