Performance evaluation model of property-liability insurance companies in Taiwan – application of analysis network process

Abstract

The study establishes a performance evaluation model of Property-Liability Insurance Companies. First, we use the Modified Delphi Method to sift out influence Property-Liability Insurance effects out norms. Moreover, Analytic Network Process (ANP) is used to construct a performance evaluation model for property-liability insurance companies. The analytic network process-based decision-making method evaluation method can help decision makers evaluate the performance of property-liability insurance companies by estimating the relative weightings of the elements of each level to derive the management weight of the main-criteria in order for Business Index matrix (0.435), Profit Ability Index (0.336), Whole company Operating Index (0.229). Through empirical study uses financial statements from the property-liability insurance industry to calculate performance evaluation ranking. The study findings can provide the government with a useful reference in developing insurance policy

Keywords and phrases:

• Analytic network process
• performance evaluation
• property-liability insurance industry
• modified Delphi method