Design an RPA model for the fulfillment process in an SAP ERP system

ABSTRACT

RPA is an emerging technology today. Thanks to this, businesses have saved much time and labor costs. This article aims to improve the performance of employees in creating sales orders on ERP Systems, especially Fiori, a web-based ERP system. The article proposes an RPA framework to support employees in creating sales orders faster than usual. In the article, the Uipath, one of the well-known tools for robotic process automation, is used. Thanks to the UiPath, we design a framework and RPA system to create faster and more effective sales orders. Experimental results show that our robotic process automation system is three times faster than the time it takes for students who are used to the process and manual input for the order and payment process and ten times more than the time taken by students who are not familiar with the process and manual information for the order and payment process.

CO EDITOR-IN-CHIEF:

• Hsieh, Sun-Yuan

ASSOCIATE EDITOR:

• Hsieh, Sun-Yuan

KEYWORDS:

• RPA
• business process
• SAP
• fulfillment process
• procurement process

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This research is funded by Vietnam National University HoChiMinh City (VNU-HCM) under grant number [DS2022-34-02].