The Quest for the Holy Grail or Hunting the Snark? Bridging the quality‐resources divide on effectiveness and efficiency

ABSTRACT

One key driver of change in higher education is the challenge to do more, with less resource – and to do it better. The dilemma, or paradox, perhaps, of achieving efficiency whilst sustaining or enhancing effectiveness is affecting most institutions. Recognition of it is not the problem, but addressing it is. How it may be addressed will vary with the macro and the micro environments which appertain for institutions and with perceptions and interpretations of its nature and meaning. Is the pursuit of solution(s) likely to be successful, though elusive, or is it illusory and so futile? Should the ethical response be to admit bluntly that quality has suffered? In a competitive environment would such an admission by any one institution be just naïve in the extreme? The paper outlines one faculty's approaches to this hazardous and contentious issue and the main organisational, political, logistical and educational considerations and changes. It is a development of an earlier paper (Livingstone, 1996). The legend of the Grail, the drinking vessel used by Jesus at the Last Supper, tells that if the quest is conducted by those who are truly worthy, then the prize is immense; all the world will be healed. On the other hand, Lewis Carroll warns that, even after valiant efforts have located a Snark, the consequences may be dire:

I engage with the Snark – every night after dark –

In a dreamy, delirious fight.

But oh, beamish nephew, beware of the day,

If your Snark be a Boojum! For then

You will softly and suddenly vanish away,

And never be met with again! (The Hunting of the Snark, 1876)