Antecedents of market orientation in semi-public service organizations: a study of Dutch housing associations

Abstract

The purpose of this study is to explain which factors affect the market orientation of semi-public service organizations in their transition from public to private. Change capacity and interdepartmental and organizational system factors are hypothesized to affect market orientation, which is operationalized in behavioural and cultural dimensions. Results of a survey among top-level executives of Dutch housing associations show that interdepartmental and organizational system factors have a significant effect. The most important antecedents, however, are two change capacity factors: process improvement control and top management emphasis. This suggests that change capacity is crucial for understanding market orientation in many service industries.

Keywords:

• market orientation
• semi-public
• privatization
• change capacity

Acknowledgements

We are grateful to Hans Kasper, Jurriaan Nijholt, Bas Hillebrand and Allard van Riel for their insightful comments. We thank Werner Peters (Verse Visie) for his thoughtful contribution and assistance in data collection. Maarten Arts and Cees Kamminga (Habitask) are acknowledged for their helpful support.