Educational Psychology Services

Abstract

Recent legislation and a growing awareness of consumer and market forces has brought into focus the need for educational psychology services (EPSs) to become more accountable for the services they deliver to their client groups. Implications are that service evaluation, performance indicators and quality service delivery are terms gaining increasing status. It is within this context that 116 EPSs were surveyed in England and Wales to identify the prevalence of service level agreements (SLAs). Particular reference is paid to service delivery to schools, the commitment to quality assurance and the predominant features of existing SLAs. Analysis of those agreements returned suggests variation exists across agreements in terms of format, content, detail and presentation. Indeed, some positive returns fall outside the given definition of a SLA.

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Notes on contributors

Sheila Wolfendale

Professor Sheila Wolfendale is based at the University of East London.