Providing Effective Support: Investigating feedback to distance language learners

Interaction and feedback on performance are essential elements of the language learning process. On a distance-learning course, since opportunities for interaction may be limited, feedback plays a crucial role in opening and maintaining a dialogue between tutors and students. Using text analysis, questionnaire and interview data, this study explores both tutor and student perspectives on the feedback offered on a distance language course. It finds that there are considerable individual differences in the feedback offered by tutors and there is also variation in the type of feedback the students want and their reported uses of it. The article suggests that more training for both tutors and students is necessary to adequately exploit feedback's potential in a distance-learning context.