The student view of tutorial support: Report of a survey of Open University Education students

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Colin Morgan

Colin Morgan (Staff Tutor) and Glyn Morris (Assistant Staff Tutor) of the Open University's School of Education in Wales (Y Brifysgol Agored Yng Nghymru) report on a survey of 1992 School of Education students. Setting their work in the context of Total Quality Management, the survey aimed to uncover what students really thought of tutorial provision in the School of Education in Wales. The survey reveals a high level of general satisfaction with provision, but the authors also pointto the need to improve services in order to compensate for geographical dispersal of students, with attention to rural issues in particular; the need for more student networking and telephone tuition; and to bringing about more realistic expectations of face to face tutorial provision on the part of students.