When are successes more surprising than failures?

Abstract

Surprise has been described in various contexts as a neutral, a positive, or a negative emotion. Six experiments are reported in which surprise ratings of unexpected positive and negative outcomes, with identical prior probabilities, were compared. For unexpected occurrences of events that are beyond the control of the protagonist, successes were consistently perceived as more surprising than failures. For unexpected action controlled outcomes for which the protagonist was partly responsible, failures were rated as more surprising than successes. The findings are interpreted as being due to an implicit contrast between out-of-control situations and success, in the first case, and between goal-directed efforts and failure, in the second.