What do we talk about when we talk about disappointment? Distinguishing outcome-related disappointment from person-related disappointment

Abstract

Empirical research on the emotion disappointment has focused uniquely on disappointments produced by outcomes that are worse than expectations. Introspection suggests that in many cases persons instead of outcomes cause the disappointment. In the present study we therefore argue that the emotion word “disappointment” refers to two different emotional experiences, namely, outcome-related disappointment and person-related disappointment. Results from an empirical study support this distinction by showing that these two types of disappointment differ from each other and from anger and sadness with respect to appraisals and response types.