City Hospital Child Development Centre: An Evaluation of Parental Satisfaction

Abstract

This study is concerned with the satisfaction expressed by parents whose children attend the Child Development Centre at City Hospital in Birmingham. In addition, participants were also asked questions relating to the extent of their involvement in helping plan specific interventions. Whilst parents expressed satisfaction with service provision in general the results clearly showed that parents:

	Would like to have more of a role in the initial assessment meeting.
	Welcome the chance to help decide upon service quality.
	Greatly appreciate more help with issues such as information regarding availability of benefits.

The implications of the results are discussed and suggestions for further research are made.

Key words:

• Parental satisfaction
• parental involvement
• child development centres