Analysis of travellers' satisfaction with transport chains

This paper focuses on the network character of a multimodal transport system in which interconnectivity is the key determinant of its performance, relative to unimodal transport opportunities. The emphasis is on the viability of chain mobility in public transport by analyzing the satisfaction of travellers on a transferpoint with respect to its accessibility, the parking facilities offered and the schedule coordination in the central node. The statistical analysis, based on individual, subjective responses on the performance of two Dutch railway stations, enables to identify the degree of satisfaction of various groups of travellers in regard to the performance of a multimodal network. This finding may prove to be useful for network operators who aim for complementarity or cooperation with unimodal transport systems.

Keywords:

• Transport networks
• multimodal transport
• interconnectivity
• trip chains
• traveller satisfaction
• rail services