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Abstract
When the National Health Service was introduced in U.K. in 1948 it was hailed as a major step forward in social reform. No longer would sick people have the additional worry of doctors' bills; nor would they suffer the indignity of receiving charitable treatment in voluntary hospitals; nor would they go without treatment. By introducing a national service, financed from public funds, society provided comprehensive insurance against sickness for all its members, but this has involved the creation of so vast an organisation that the patient often feels he is being processed rather than treated.