Culture-Sensitive, Strategy-Level Reengineering

Abstract

The application of business process reengineering (BPR) in organizations has met with more failures than successes. It is therefore instructive to conduct an analysis of BPR failures, the results of which may be used to refine and adapt BPR methodologies. We review some failures analysis work in this paper, and link the analysis with issues pertaining to culture and the level of application of BPR to the business. We present ReVision, a BPR methodology in routine use that places strong emphasis on culture sensitivity and applying reengineering at the level of business strategy.

Resume

L’utilisation de “business process reengineering” (BPR) en organisation a rencontré plus d’échecs que de succès. L’étude de ces échecs est très instructive. En effet les résultats de ces études permettront l’amélioration des méthodologies de BPR. Dans cet article, nous pasisons en revue plusieurs de ces études et nous lions ces analyses avec la culture et le degré d’application de BPR à la société. Nous présentons ReVision, une méthodologie de BPR fréquemment utilisée, qui insiste surtout sur la sensibilité de la culture et applique le “reengineeriiig” au niveau de la stratégie de la société.

Additional information

Notes on contributors

C.M. Khoong

Chan Meng Khoong is a Senior Member of Technical Staff with the Information Technology Institute in Singapore. He is a principal investigator at the institute in the areas of business process reengineering and large-scale decision support systems. He has authored more than 70 publications in international journals and conferences, including Decision Support Systems, OMEGA, International Transactions in Operational Research, IEEE Transactions on Systems, Man and Cybernetics, International Journal of Operations and Production Management, International Journal of Technology Management, and Computers in Industry. He is a member of INFORMS, IEEE Computer Society, ACM, Chartered Institute of Transport, and the Singapore Computer Society. He received his B.S degree from Columbia University (USA) and M.Sc. degree from the National University of Singapore.