The impact of supervisor and subordinate immediacy on relational and organizational outcomes

Abstract

Hypotheses were advanced based on the immediacy principle, accommodation theory, reciprocity theory, and previous research in another applied context which argue that increased nonverbal immediacy behaviors of supervisors have the potential to enhance subordinates’ perceptions of that supervisor, increase subordinate satisfaction with the supervisor and communication with the supervisor, and increase motivation and job satisfaction on the part of the subordinate. All of the hypotheses were supported by the results. The “principle of immediate communication” received strong support. It is concluded that increased immediacy on the part of either the supervisor or the subordinate is likely to generate reciprocity and accommodation leading to a more positive work environment and more desirable outcomes.

Key words:

• Immediacy
• Supervisor‐Subordinate Communication
• Organizational Outcomes