546
Views
29
CrossRef citations to date
0
Altmetric
Original Articles

The impact of guilt and type of compliance‐gaining message on compliance

, , , , &
Pages 168-177 | Published online: 02 Jun 2009
 

Abstract

Consistent with Cialdini's Negative State Relief Model it has been established repeatedly that targets of compliance‐gaining attempts comply with a request to help more frequently when those targets feel guilty than when they do not feel guilty. Expanding upon this result it was predicted that to the extent that a compliance‐gaining message serves as a cue to link compliance with the restoration of positive or neutral affect, the compliance rate would vary. Building upon this reasoning it was hypothesized that a positive self‐feeling compliance‐gaining message would be more effective in producing target compliance than would a direct request message when the target felt guilty, but that the opposite relationship would hold when the target was not feeling guilty. An experiment in which both guilt and message type were varied was designed to test this hypothesis. In the main, the data were consistent with these predictions.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.