Improving Human Service Effectiveness Through the Deconstruction of Case Management: A Case Study on the Emergence of a Team-Based Model of Service Coordination

Abstract

This case study describes the development of an innovative case management team model consisting of functional specialists. Ten years of comparative data demonstrate client satisfaction, a significant reduction of health and safety concerns, and a transformation to a more effective and efficient model of case management.

Keywords:

• accountability
• case management
• planned change
• program effectiveness
• team model