Pranking in Children's Helpline Calls

* Some of the calls used in this paper were collected as part of a project that investigated client–counsellor interactions on Kids Helpline, which was supported by an Australian Research Council under Discovery grant (Project ID: DP0773185) with ethical approval from Queensland University of Technology. We thank Kids Helpline and BoysTown, and the counsellors and clients who took part in the study.

Abstract

Pranking can be understood as challenging a normative social order. One environment where pranking occurs is in institutional interaction. The present study examines a sample of pranking calls to telephone helplines for children and young people. Some cases had been posted on YouTube by the person doing the pranking; others were from a sub-collection of possible pranks, extracted from a larger corpus of Australian children's counselling helpline calls. Drawing on ethnomethodology and conversation analysis we aim to understand the inferential and sequential resources involved in pranking within telephone-mediated counselling services for children and youth. Our analysis shows pranksters know the norms of counselling helplines by their practices employed for subverting them. YouTube pranksters exploit next turns of talk to retrospectively cast what the counsellor has just said as a possible challenge to the perception of the call as a normal counselling one. One practice evident in both sources was the setting up of provocative traps to break a linguistic taboo. This detailed study of pranking in interaction provides documentary evidence of its idiosyncratic yet patterned local accomplishment in telephone-mediated counselling services aimed at children and youth.

Keywords:

• Conversation Analysis
• Counselling
• Hoax
• Identity
• Membership Categorization
• YouTube

ORCID

Ann Weatherall http://orcid.org/0000-0002-0298-6681

Susan Danby http://orcid.org/0000-0002-1944-7043

Karin Osvaldsson http://orcid.org/0000-0001-7021-5072

Jakob Cromdal http://orcid.org/0000-0002-2314-4942

Michael Emmison http://orcid.org/0000-0002-3041-2570

Notes

* Some of the calls used in this paper were collected as part of a project that investigated client–counsellor interactions on Kids Helpline, which was supported by an Australian Research Council under Discovery grant (Project ID: DP0773185) with ethical approval from Queensland University of Technology. We thank Kids Helpline and BoysTown, and the counsellors and clients who took part in the study.