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Journal of Psychosocial Oncology Volume 32, 2014 - Issue 3
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Original Articles

The Role of Helplines in Cancer Care: Intertwining Emotional Support with Information or Advice-Seeking Needs

Katie EkbergSchool of Health and Rehabilitation Science, The University of Queensland, Queensland, AustraliaCorrespondence[email protected]
, BPsych (Hons), PhD,
Joanne McDermottPrimary Care and Population Sciences, University of Southampton, Southampton, UK
, BM, BMedSci,
Clare MoynihanCancer Genetics, Institute of Cancer Research, The Royal Marsden, London, UK
,
Lucy BrindleCancer, Palliative and End of Life Care, Faculty of Health Science, University of Southampton, Southampton, UK
, BA, PhD,
Paul LittlePrimary Care and Population Sciences, University of Southampton, Southampton, UK
, MBBS, BA, MD, DLSHTM, MRCP, FRCGP, FmedSci &
Geraldine M. LeydonPrimary Care and Population Sciences, University of Southampton, Southampton, UK
, BA, MA, PhD
Pages 359-381 | Published online: 21 May 2014
 
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Abstract

Helplines are core feature of the contemporary U.K. health care system, however little is known about callers’ experiences of seeking cancer-related telephone help. Qualitative interviews were conducted with 32 cancer helpline callers. The findings suggest cancer helplines offer callers (1) time to discuss their issues, (2) anonymity, (3) convenience, and (4) an open outlet for anyone affected by cancer including family/friends. Further, the findings highlighted that callers’ help-seeking behavior was multifaceted, with their psychosocial needs being intrinsically intertwined with their information or advice-seeking needs. The implications are discussed in relation to the role of cancer helplines in the healthcare system.

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