Building Trust and Cooperation through Technology Adaptation in Virtual Teams: Empirical Field Evidence

Abstract

This article reports findings of a study of how leaders of virtual information systems development teams improve team trust and cooperation by managing adaptation of information and communications tools. Results indicate how Theory X (command and control) and Theory Y (facilitate and support) styles of leadership enable and hinder effective outcomes.

Keywords:

• collaboration
• collaboration technology
• information systems development
• information technology
• electronic collaboration
• virtual teams

Notes

¹This is a reprint of an article. The final and definitive form was published in Information Systems Management, 2008 © Taylor & Francis. Information Sysrems Management is available online at: http://www.informaworld.com