Introducing the Concept of Performance Support Using the Performance Pyramid

Abstract

Organizations today face social, competitive, and technological conditions unlike they have seen before. Within this complex environment, managers and team leaders must get the highest levels of performance from a diverse mix of individuals and groups. Achieving this goal requires a range of performance support strategies and resources that can be applied to various situations. This paper outlines a comprehensive model of performance support that integrates a set of factors leading to optimal performance and significant accomplishments. Referred to as the Performance Pyramid, the model has been an effective means of introducing the notion of performance support to individuals unaccustomed to thinking outside of a training paradigm. Using this model, continuing educators can offer a comprehensive program that focuses on enhancing worker performance to address the needs of their business and agency partners.