Establishing Effective Information Center User Groups

Abstract

Short staffing and insufficient technical and business knowledge among staff members can hinder information centers from meeting the needs of end users. Establishing groups of selected users with special skills improves end-user computing by opening communication channels, influencing training objectives, and fostering better user morale. This article explains the types of user groups that an information center can establish and the benefits to be derived from them.

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Notes on contributors

Roger L. Crouse

Roger L. Crouse is a senior consultant in the Information Systems Productivity Center of IBM's General Technology Division, Essex Junction VT. Crouse has published several articles on education and information centers and has presented these and other topics at technical conferences. He received his bachelor's degree in mathematics from the University of Massachusetts and his master's degree in computer science from the University of Vermont.