Reducing Software Maintenance Costs with Benchmarking

Abstract

Excessive maintenance costs can under-mine the success of any system. Benchmarking systems in development and maintenance can correct potential problems in new systems and monitor the maintenance effort expended for operational ones. This article suggests guidelines for establishing a benchmarking system.

Additional information

Notes on contributors

John Connell

John Connell is a computer systems engineer for a large aerospace firm and has 11 years of experience in his field.

Linda Shafer

Linda Shafer is a scientific staff member of the Los Alamos National Laboratory in Los Alamos NM and has 20 years of experience in administrative data processing.