The Myth of the Sophisticated User

Abstract

Users now know just enough to be dangerous. How many times have you heard that one? How many times have you said it yourself? After a few years of watching users “take over,” some MIS professionals view users as more of a nuisance than in the days before end-user computing. But is this attitude justified, or is it simply the view of MIS professionals disgruntled by the growing computer expertise of those who haven't paid their dues?

Additional information

Notes on contributors

Naomi Karten

Naorni Karten, president of Karten Associates in Randolph MA, is a man-agement consultant. trainer, and lecturer in the management of end-user comput-ing. She is a former MIS and IC man-ager and is editor of the monthly publi-cation, Managing End-User Computing,published by Auerbach Publishers Inc