The Brave New World of Service: Journal of Information Systems Management: Vol 5, No 3

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Abstract

The business of information systems maintenance and service is changing - it is generating increased revenues and profits and is evolving from component repair to holistic system consulting. These and other maintenance trends are described in this column.

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Thomas R. Elliott

An independent information systems consultant. He is the former director of strategic business practices at International Data Corp, Framingham MA.

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The Brave New World of Service

Notes on contributors

Thomas R. Elliott

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The Brave New World of Service

Abstract

Additional information

Notes on contributors

Thomas R. Elliott

Reprints and Corporate Permissions

Academic Permissions

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