Measuring the Value of End-User Computing

Abstract

As the cost of end-user computing increases, management's need for data on its impact also increases, and the task of assessing its value becomes more complex. IS managers must understand its tangible and intangible benefits and must assess its direct and indirect costs. This column discusses these costs and benefits and describes two approaches measuring the value of end-user computing.

Additional information

Notes on contributors

Eevelyn S. Arkush

Is vice-president

Steven A. Stanton

Is vice-president and Steven A. Stanton is a managing associate with Index Group, which specializes in the strategic use and management of information technology.