The Importance of Userware

Abstract

Although most MIS managers don't realize it, the way users react to a system often determines whether the implementation of that system is successful. Thus, MIS managers should devote more of their attention to the personal side (i.e., the users) rather than the technical side (i.e., hardware and software concerns) of systems development. This column examines the importance of userware – the user's reaction to a system –and how MIS managers can make it part of their management strategy.

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Notes on contributors

Karen Gelman Strouse

Karen Gelrnan Strouse is a senior management consultant with Touche Ross & Co. Miami. She received a BA and MA in communications from Temple University and an MBA in finance from St. Joseph's University.