Case Study: Evaluating IS by Using an Executive Information System

Abstract

This article presents an approach to the structuring and application of an executive information system (EIS) directed at comparing the productivity and effectiveness of information technology within an industry and of organizations within that industry. Although a case study focusing on the electric utility industry is used, the structure can be applied to various industries in which the application of information technology is similar between organizations and data is reasonably available. The article describes the advantages of an EIS over traditional means of communicating complex data to management. A framework for comparing resources and systems between selected organizations is developed to address organizational productivity at various levels of detail.

Additional information

Notes on contributors

Ernest A. Kallman

Ernest A. Kallman is a professor of computer information systems at Bentley College, Waltham, MA. He has more than 25 years of computer industry experience in such areas as distribution, education, manufacturing, transportation, government, and nonprofit organizations. He received an MBA and PhD from the City University of New York and a bachelor's degree in economics from St Peters College.

William P. McKinnon

William P. McKinnon is manager of the administration and staff services department within the marketing and sales division of the Public Service Company of New Hampshire. His responsibilities include marketing of management and sales reporting systems. He received his MBA with a concentration in MIS from Bentley College and a bachelor's degree in accounting from New Hampshire College.