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Abstract
The information center (IC) is a well-established resource for supporting end-user computing in an organization. Since IBM-Canada's installation of its information center, thousands of organizations have developed ICs to provide a variety of services to the user community, the MIS department, general management, and the IC staff. This article examines the services currently provided by information centers and identifies which group or groups request each service. The article also discusses the influence of the MIS department on these IC services. These findings are based on the results of a survey of 92 IC managers.