Organizational Context and Information Systems Success: A Contingency Approach

Abstract:

Previous research suggests that organizational factors can be as important as individual factors for the success of information systems. This paper proposes a contingency approach relating selected organizational factors, namely organizational size, maturity, resources, time frame, and IS sophistication to user satisfaction and system usage. The model is tested through an empirical investigation of 34 small and medium-sized manufacturing firms. Data analysis results indicate that while organizational time frame and is sophistication have a direct effect upon satisfaction and usage, the effect of size, maturity, and resources is mediated by IS sophistication

Key Words and Phrases:

• organizational context of MIS
• information systems success
• organization size
• IS sophistication
• organizational success factors

Additional information

Notes on contributors

Louis Raymond

Louis Raymond is Professor of Information Systems at the Universite du Quebec a Trois-Rivieres. He holds a Ph.D. degree from l’Ecole des Hautes Etudes Commerciales of Montreal. His articles have appeared in various publications such as the American Journal of Small Business, MIS Quarterly, Information & Management, DataBase and the Journal of Small Business Management. He has also authored books on information systems and office automation. His current research interests center on organizational information systems and end-user computing in the specific context of small and medium-sized enterprises.