An Empirical Study of the Relationships among End-User Information Systems Acceptance, Training, and Effectiveness

Abstract:

With the advent of powerful microcomputers and software, end-user computing has become an important competitive weapon for organizations. However, little is known about what factors should be considered in designing end-user training programs. This empirical study investigates the factors that are essential for successful end-user training. The study results indicate both the importance of end-user information system (IS) acceptance and the strong relationships among end-user IS acceptance, end-user IS satisfaction, and end-user job satisfaction.

Key Words and Phrases::

• end-user computing
• end-user training
• user satisfaction

Additional information

Notes on contributors

Sang M. Lee

Sang M. Lee is University Eminent Scholar, Regents Distinguished Professor, and Chair of the Management Department at the University of Nebraska in Lincoln. He has published thirty-eight books and over 150 journal articles in the areas of management science, MIS, operations management, and global business.

Yeong R. Kim

Yeong R. Kim completed his Ph.D. in MIS at the University of Nebraska. Currently he is a Professor and Chair of the MIS Department at Chung-Buk University, South Korea. His current research interests include end-user computing, client/server computing, and object-oriented database systems.

Jaejung Lee

Jaejung Lee is Professor and Chair of the MIS Department at Dong-Seo University, South Korea. His research and teaching interests are in the areas of technological support of world-class organizations, business process reengineering, and information systems architecture design.