Abstract
American Management Systems (AMS) today has a successful and widely recognized knowledge management program. The authors describe how AMS established its program and the lessons learned during that process. They explain the AMS Knowledge Management framework, through which AMS personnel deliver value to client engagement teams. Also described is the “people component” of the framework, the AMS Knowledge Centers, which are the virtual centers of excellence focusing on AMS's core business disciplines. Finally, the authors share key lessons learned from implementing the knowledge management framework, as well as what the results of the knowledge management initiatives have been for the primary stakeholders in the process.
Additional information
Notes on contributors
Susan Hanley
Susan Hanley is the Director of Knowledge Management for American Management Systems, Inc., and manages the resources, programs, and technology infrastructure of the AMS Knowledge Centers. She has spent more than 16 years as a project manager and business analyst on various consulting engagements. She can be reached at [email protected].
Christine Dawson
Christine Dawson is a technical writer in AMS's Center for Advanced Technologies. She can be reached at [email protected].