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Abstract
Objective
To determine levels of Electronic Health Record (EHR) satisfaction in order to add to the body of knowledge and assist professionals in the college/university health field with system/vendor selection. Methods: Nine health centers, all within highly selective colleges and universities, participated in this benchmarking study. Multidisciplinary staff (n = 316) received an anonymous 32-item survey to assess levels of agreement/satisfaction on statements pertaining to their EHR’s functionality. Results: The EHRs most commonly used were Point and Click, Medicat, Allscripts, and EPIC. There was considerable variation on levels of user satisfaction/agreement within features among the EHR systems, but differences were not statistically significant. Conclusion: No systems emerged as clear “winners” in terms of user satisfaction. Features were identified within systems that can be leveraged to meet specific care delivery and quality reporting needs among college/university health professionals, and could be considered in the use of EHRs by health services.
Acknowledgments
The authors acknowledge the contributions of the survey liaisons – Kelan Beacham, Sharon Casey, Jennifer Connor, Lynn Dupont, Jill Farrington, Jennifer Franssen, Madeline Anne Haftel, M. David Leenders. Daniel Longaker, P. Michael McNeil, Chris Payne, Stephanie Shapiro, Kristie Sullivan, Liebe Meier Swain, and Lisa Wohlert.
Conflict of interest disclosure
The authors have no conflicts of interest to report. The authors confirm that the research presented in this article met the ethical guidelines, including adherence to the legal requirements, of the United States of America and received approval from the Institutional Review Board of Princeton University.
Funding
No funding was used to support this research and/or the preparation of the manuscript.