Abstract
This paper reports the results of a qualitative study to evaluate palliative care nurses’ knowledge and experiences of providing culturally responsive palliative care within the cost constraints of a work‐classification system. Multiple, in‐depth interviews were conducted with 50 patients, their families, and health care providers. The study also employed observation techniques and documentary review of patient records. The study concludes that workload‐classification measurement initiatives, while useful as a means of budgetary control, are often separate from and unrelated to the interests of cultural groups in palliative care populations.