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Abstract
A study was undertaken to examine business process reengineering in organizations. Site visits to ten organizations provided preliminary data and facilitated survey instrument development. A total of 40 organizations agreed to respond. As some organizations agreed to provide data on more than one project, a total of 53 projects were included in the sample. The objective of this research project was to investigate the potential facilitators and obstacles to successful implementation of business reengineering project.
Data analysis revealed that project team management, the external environment, data/telecommunication integration, and project evaluation are correlated with reengineering success. Interviews revealed that obstacles to reengineering success included resistance to change, a short-term vision from top management, the difficulties associated with managing empowered workers, quantifying the benefits of reengineering, and dealing with rapid technological change. The more successful organizations realized that these obstacles must be dealt with before successful implementation can occur.