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Abstract
End-user support is an important issue in the use and maintenance of computer information systems. In the past, traditional mainframe systems have not been effective in providing end-users support such as training, documentation, and help lines. PC hardware and software manufacturers facing similar problems with end-user support have included the concept of system redesign as an end-user support option. This manuscript explores the support options and researches the end-user revolt against poorly designed systems and inadequate support. The results suggest that PC end-users are more likely to suggest a system redesign as a support option compared to more traditional mainframe personnel. It is concluded that perhaps a change is necessary in our conventional methods of analysis and design when dealing with end-user computer systems.