27
Views
6
CrossRef citations to date
0
Altmetric
Articles

A Deeper Look at the Attitude-Behavior Consistency Assumption in Information Systems Satisfaction Research

Pages 57-63 | Published online: 01 Feb 2016
 

Abstract

The conventional attitude-behavior consistency assumption in the information satisfaction literature is challenged and the effects that users' personality attributes may have on the measurement of the satisfaction construct are discussed. A series of theoretical and methodological assessments led the author of this paper to believe that one's overt response toward an attitude object is not necessarily related directly to one's previous attitudes. The implications of this finding are discussed.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.