User Perception Differences in Enterprise Resource Planning Implementations

Abstract

Enterprise Resource Planning (ERP) Systems have been developed to help coordinate the information flow that parallels the physical flow of goods, from raw materials to finished goods. The purpose of this study is to examine user perception differences in ERP phases — preparation and training, transition, performance and usefulness, and maintenance phases — for two ERP implementations. Our study uses both qualitative and quantitative research to triangulate our results and provide better insights and findings. Both quantitative and qualitative analysis points to the importance of all the four phases in ERP implementation. However, the study's results point only to differences in the transition and maintenance phases. The preparation and training, and performance and usefulness phases do not have significant difference between the two implementations.

• Enterprise Resource Planning
• IT Adoption
• IT implementation
• User perceptions