Knowledge Management Models within Information Technology Projects

ABSTRACT

The purpose of this study is to address the use of knowledge management (KM) in project management (PM) to improve the success of IT projects in achieving organizational goals. The conceptual framework included the project knowledge management (PKM) model, which helped identify the knowledge sharing in IT software projects for a local insurance company in Baltimore, Maryland. Interview data were collected from 26 IT project stakeholders. The analysis revealed four themes of managing knowledge in the requirement process, code development process, testing process, and the helpdesk process for the success of the IT project. Each of the four processes used different KM repositories and face-to-face tools.

KEYWORDS:

• Knowledge management
• project management
• IT project success
• PKM model