Contextual Performance and the Job Satisfaction–Dissatisfaction Distinction: Examining Artifacts and Utility

Abstract

The relationship between contextual performance and job satisfaction is reexamined by considering the distinction between scores on measures of satisfaction and measures of dissatisfaction. Data from four samples and two measures of job satisfaction suggest that scores on measures of both satisfaction and dissatisfaction provide significant incremental validity in predicting contextual performance, that the satisfaction–dissatisfaction distinction is valid at the facet level, and that the satisfaction–dissatisfaction distinction cannot be accounted for by the artifactual explanations previously proposed in the literature.

Notes

¹Detailed CFA results are not presented because of restraints on space but are available from the first author on request.