The Association Between Preference Satisfaction and Satisfaction with Overall Care for Nursing Home Residents

ABSTRACT

The Centers for Medicare and Medicaid Services mandate the provision of person-centered care (PCC), but there is limited evidence on how PCC impacts nursing home (NH) residents’ care experiences. This study examined the relationship between n = 163 NH residents’ ratings of satisfaction with care related to their preferences and their satisfaction with overall care. Residents with higher preference satisfaction ratings reported significantly higher levels of satisfaction with overall care. Using preference satisfaction ratings has the potential to improve PCC planning and delivery in nursing homes.

KEYWORDS:

• Preference
• preference satisfaction
• preference fulfillment
• satisfaction
• satisfaction with care
• preference-based care
• person-centered care
• quality of care
• care quality

Acknowledgments

The National Institutes of Health and Center of Innovation in Long-term Services and Supports had no role in the design or conduct of the study; collection, management, analysis or interpretation of data; preparation, review or approval of the manuscript; and decision to submit the manuscript for publication.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Correction Statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.

Additional information

Funding

This work was supported by the National Institute of Nursing Research (R21NR011334). This work was partially supported by the Center of Innovation in Long-term Services and Supports at the Providence VA Medical Center via the Office of Academic Affiliation’s Advanced Fellowship in Health Services Research (Dr. Madrigal).