QUALITY MANAGEMENT IN THE PUBLIC SERVICES DEPARTMENT OF A CITY GOVERNMENT: STREAMLINING THE STREET CAVE-IN REPAIR PROCESS

Abstract

Key Words:

• Public services
• Public administration
• PDSA
• Quality management
• Quality improvement

Notes

The Team Members of the Cave Dwellers Team are Roger W. Segrest (Team Leader and Quality Tool Trainer). Chester Cato, Robert Lahl, Les Moore, and DeAnn Smith.

Additional information

Notes on contributors

Lisa D. McNary

with Team Members from the Columbus Consolidated Government*